Etech’s worldwide centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the answer that greatest match your whole wants. With Etech’s world-wide outreach, Etech is always available to assistance your shoppers and deliver consistent exceptional experiences.
a bunch of devoted leaders while in the Get hold of Centre business who are obsessed with building a impressive distinction for our
About us Etech provides up coming-generation BPO answers. a worldwide minority-owned organization, Etech has developed and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial furthermore human intelligence Etech boosts education and coaching to center on crucial behaviors generating improved customer encounters and shareholder benefit. Etech released in 2003 with only 400 employees and only one Get in touch with center in Nacogdoches, Texas.
Etech is definitely an omnichannel consumer engagement alternatives company for some of the environment’s primary and most highly regarded manufacturers. The working experience Etech has acquired across a variety of business verticals enables us to continually supply exceptional, personal buyer experiences.
Learn More lifetime At Etech Etech believes in Operating tough and playing really hard and strives to make staff come to feel empowered and confident in The task They're doing.
At QEval, we’re committed to aiding contact facilities improve their general etech performance by way of distinct, actionable insights. Our functionality analytics stories offer you a specific breakdown of agent things to do, buyer interactions, and operational bottlenecks, so you can also make educated selections that produce measurable improvements. With QEval, you don’t just get studies—you obtain the applications and suggestions to act on them.
Etech’s progressive technological know-how alternatives and knowledgeable leaders have an understanding of your small business requirements and understand the strategic insights your brand should drive effects.
✅ unforeseen Advantages further than compliance Will not overlook this chance to remodel your Make contact with Middle functions! agenda a gathering with our authorities:
Metrics like tackle time, CSAT scores, resolution costs, and actionable insights are vital to success in 2024. absent are the days of concentrating entirely on connect with quantity. Now, it’s about digging into the caliber of each interaction and driving genuine effects. all set to choose your connect with center efficiency to the next amount? Enroll at QEval College and ???? pay attention to Shawndra’s whole insight below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of care, have faith in and Electrical power brought on the enterprise is what helps make the lifestyle at Etech one of a kind. Our CEO often claims, “If we look after our people, the quantities will deal with them selves.”
Enhancing your contact Middle’s performance doesn’t ought to be sophisticated. With QEval University, you’ll obtain use of critical tools and training that give exact, measurable advancements in agent performance.
meet up with Malisha, a shining star on our customer support team! From tackling duties to enjoying exciting staff routines, Malisha is aware of how to maintain the stability involving operate and Engage in. Her good Frame of mind and group spirit make her a joy to operate with.
a gaggle of devoted leaders while in the Get in touch with Centre business who're enthusiastic about making a impressive difference for our
Here's just a couple key features of what we offer: ✅ thorough insights into agent efficiency through thorough analytics